Skip to main content

11 Attributes of Restaurant Leadership

As a restaurant manager, part of your value to a company comes from your ability to “manage” certain metrics leading to service excellence and store profitability. Metrics such as Food Cost, Labor, and Ticket Times are things for which you are compensated for managing, monitoring and improving. While some restaurant managers think they are also to manage the people in their charge, the exceedingly successful managers realize they are to “manage” things and “lead” their people. The following are important factors of leadership every manager desiring to succeed and excel should master:
1. UNWAVERING COURAGE - This attribute is based upon your knowledge of your abilities, and of your function within the restaurant. No staff member wishes to be dominated by a manager who lacks self-confidence and courage. No intelligent employee will be dominated by such a leader very long.
2. SELF-CONTROL - The manager who cannot control himself/herself, particularly under pressure, can never control others. Self-control sets a mighty example for your crew, which the more intelligent will emulate, resulting in “grace under pressure“.
3. CONSISTENT JUSTICE - Without a sense of fairness and justice, no manager can command and retain the respect of his staff. Your restaurant’s policy handbook should be your first point of reference for maintaining a consistent consequence for specified infractions. Remember, consistency is the key. An effective leader cannot play favorites.
4. DECISION MAKING - The manager who wavers in decision-making shows that he is not sure of himself. He cannot lead others successfully.
5. EFFECTIVE PLANNING - The successful leader must plan his work, and work his plan. A manager who moves by guesswork, without practical, definite plans, is comparable to a ship without a rudder. Sooner or later he will land on the rocks. Every restaurant should have Systems in Place which aid in this regard.
6. DOING MORE THAN EXPECTED - One of the burdens a leader must bear is the necessity of willingness to do more than he requires of his followers. Not only must you be able to manage the training of your staff, you must also be able to perform all functions in your restaurant yourself, at least adequately, in order to help where needed.
7. PLEASANT PERSONALITY - No rude, overbearing, careless manager can become a successful leader. Leadership calls for respect, of others and of self. Followers will not respect a leader who does not exhibit a Pleasant Personality.
8. SYMPATHY AND UNDERSTANDING - The successful restaurant manager must be in sympathy with his staff. Their performance affects the success of the restaurant’s operations. Therefore, a leader must understand them and their problems and come to their rescue when necessary. The guest is always right, except when they’re WRONG. There are times when you as their leader must defend your staff from certain situations. A great leader recognizes those situations.
9. EYE FOR DETAIL - Successful restaurant leadership calls for an eye for detail. See the restaurant through both the guest’s eyes as well as the staff’s. Vigilantly seek ways to improve the guest’s experience as well as ways to make the job functions of your staff more easily executed.
10. ASSUME FULL RESPONSIBILITY - The successful restaurant manager must be willing to assume responsibility for the mistakes and the shortcomings of his staff. If he tries to shift this responsibility, he will not remain the leader. If one of his followers makes a mistake, and shows himself incompetent, the leader must consider that it is he who failed and take steps to prevent the situation from happening again.
11. COOPERATION - The successful restaurant leader must understand and apply the principle of cooperation and be able to cause his followers to willingly do the same.
Hope you liked this blog and got to know some idea. If you are looking for opening a food franchise, wants to make complete store set up, looking chefs for your restaurant then don't worry we are here to help you out. Selectdine is one stop solution for all your restaurant/cafe needs. Call us or visit our website to know more.


Popular posts from this blog

How to Safeguard Franchise Fraud

The case of buying, owning, and operating a franchise can seem quite compelling: You, at least in a sense, own your own business, but you are not alone during the operation. The product or service has already been fully developed; it's simply up to you to offer the product or service on your own terms.
There are people out there offering fraudulent opportunities; and while you may think that it could never happen to you, fraudsters are getting more sophisticated in their methods of deception. What is Franchise Fraud?Common forms of franchise fraud include misleading and fraudulent sales practices used to entice prospective franchisees to purchase and invest in a franchise. Misleading sales tactics can come in many forms. One of the more common forms of fraud in the franchise arena is the making of false or misleading statements about projected financial performance. It is, in fact, unlawful for a franchiser to provide any representations of potential or actual financial performance…

Own Chai Sutta Bar in 15 lakhs

Chai Sutta Bar is a premium brand which is currently franchising in India. Chai Sutta Bar headquartered in Indore was established in 2016 and since then operates twenty-six outlets across India.Chai Sutta Bar has various types of outlets that you can open if you choose to invest, which includes both sit-down and quick service models.
The brand additionally offers operating manuals, expert guidance from head office, billing systems, and on-field assistance for the franchisee. Offering a high profit margin at a low investment cost along with excellent support, you can own a Chai Sutta Bar in 15 lakhs, should you choose to invest. To know more about this brand’s investment details, visit our website to know more.

Top Pos Features your restaurant must have

Evaluating and shopping for a new restaurant POS system can be a challenging experience for anyone. There are so many point of sale solutions on the market these days that you don't know where to begin. One thing is for sure; you don’t want to wait until the last minute to purchase your new POS system. You want to give yourself plenty of time to research and compare the functions and features of the different systems you’re considering buying. Also, it can take some time to get your system installed and for you to learn the POS software, so expect the process to take at least 3-4 weeks in general. When comparing point of sales system, you’ll want to make sure the system is the best fit for your restaurant concept. For instance, you might not want to purchase a POS dedicated for a small quick service cafe if you’re running a busy restaurant and bar. The two different systems may look the same with a touchscreen display, but the front of house and back of house software could be compl…