Food franchises account for a major portion of the franchise opportunities available today. In addition, they’re very popular.
If you happen to be someone who’s looking to become the owner of a food franchise there are certain skills you’ll need to possess. I’m going to highlight 3 of them.
1. Multi Tasking
When you own and operate a food franchise, the most important skill you’ll need to possess is multi-tasking. Some of the things you’ll be doing as the owner include:
e. Food Preparation
f. Marketing & Promotion
2. Employee Management
According the National Restaurant Association, the turn over rate in(in 2016) was around 70%. That means you’ll be spending a lot of your time doing hiring, firing, and employee training. In food-service that there is a ton of turnover. As long as you know that going in, and you’re a good manager of people, you should be able to put together (and retain) a good core group of employees that will stay with you.
3. Customer Service
Today’s consumers expect a lot. In addition, they hold the cards.That’s because there are more choices than ever before. If they don’t like your product and/or your service, they’ll take their money elsewhere-without hesitation. In particular, first impressions really count. And that’s where franchising excels, because franchisers have the resources to create great first impressions.
And let’s not forget the face-to-face customer service that’s so important these days.When a customer complains about your product or service, you need to be able to jump-in and rectify it immediately.
Your franchiser will provide specific procedures for dealing with customer complaints, but it’s going to be up to you to present a solution to whatever the complaint is in a friendly manner. If you handle customer complaints correctly, (with a smile on your face) you have a good chance of them coming back.
Good customer service skills are a necessity for food franchise ownership. And if you’re a good manager of employees, and can multi-task with ease, food franchise ownership could work out quite well for you.
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