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Owning A Food Franchise Requires These Skills

Food franchises account for a major portion of the franchise opportunities available today. In addition, they’re very popular.
If you happen to be someone who’s looking to become the owner of a food franchise there are certain skills you’ll need to possess. I’m going to highlight 3 of them.

1. Multi Tasking

When you own and operate a food franchise, the most important skill you’ll need to possess is multi-tasking. Some of the things you’ll be doing as the owner include:

a. Hiring
b. Training
c. Payroll
d. Ordering
e. Food Preparation
f.  Marketing & Promotion
g. Cleaning
f. Maintenance

2. Employee Management

According the National Restaurant Association, the turn over rate in(in 2016) was around 70%. That means you’ll be spending a lot of your time doing hiring, firing, and employee training. In food-service that there is a ton of turnover. As long as you know that going in, and you’re a good manager of people, you should be able to put together (and retain) a good core group of employees that will stay with you.

3. Customer Service

Today’s consumers expect a lot. In addition, they hold the cards.That’s because there are more choices than ever before. If they don’t like your product and/or your service, they’ll take their money elsewhere-without hesitation. In particular, first impressions really count. And that’s where franchising excels, because franchisers have the resources to create great first impressions.
And let’s not forget the face-to-face customer service that’s so important these days.When a customer complains about your product or service, you need to be able to jump-in and rectify it immediately.
Your franchiser will provide specific procedures for dealing with customer complaints, but it’s going to be up to you to present a solution to whatever the complaint is in a friendly manner. If you handle customer complaints correctly, (with a smile on your face) you have a good chance of them coming back.
Good customer service skills are a necessity for food franchise ownership. And if you’re a good manager of employees, and can multi-task with ease, food franchise ownership could work out quite well for you.
Hope you liked this blog. If you are looking to take up any franchise, searching chef for your restaurant, want to setup new outlet then SelectDine is the right place for you. It's a one stop solution for all your restaurant needs. Call us or visit our website to know more.


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